This Refund Policy explains when and how refunds are issued for paid services purchased from Summit Career & Growth, including employer subscriptions, featured job postings and recruitment packages.
1. Subscriptions
Employer subscriptions (Starter, Professional, Enterprise) are billed in advance on a monthly or yearly cycle through our payment provider Paddle. You can cancel your subscription at any time from your Billing dashboard. Cancellation takes effect at the end of the current billing period; you keep access to paid features until that date.
We do not offer pro-rated refunds for the unused portion of a billing period, unless required by applicable consumer law.
2. 14-day right of withdrawal (EU/EEA)
If you are a consumer in the EU/EEA, you have the right to withdraw from a purchase within 14 days without giving any reason, in accordance with Directive 2011/83/EU. This right does not apply to business customers (B2B). To exercise your right of withdrawal, contact us at the address below before the 14-day period ends. Any services already actively used during that period may be deducted from the refund.
3. One-off services and packages
One-time services (recruitment packages, sponsored placements, coaching sessions) are refundable only if we have not yet started delivering the service. Once work has commenced (e.g. a candidate search has been opened, a coaching session has been scheduled, or a job has been published), the fee is non-refundable.
4. Failed or duplicate charges
If you were charged in error, charged twice for the same transaction, or the service was not delivered because of a technical failure on our side, we will issue a full refund to the original payment method within 14 business days after we confirm the issue.
5. How to request a refund
Send an email to recruitment@summitcareergrowth.com with:
- The email address on your account
- The Paddle invoice or transaction ID (visible in your Billing dashboard)
- The reason for the refund request
We aim to respond within 5 business days.
6. Chargebacks
Please contact us before opening a chargeback with your bank or card issuer — we can usually resolve issues faster and directly. Fraudulent chargebacks may result in your account being suspended.
7. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent version. Material changes affecting existing subscriptions will be communicated by email in advance.
Contact
Summit Career & Growth
Email: recruitment@summitcareergrowth.com